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Submitted by: Life Works
On 7/28/2015 my wife Catherine went car hunting. That can be a frustrating experience when you have way less than perfect credit and a small down payment. If you believe all those bad credit, no problem ads I guess you might think purchasing a vehicle is just a walk in the park… Well, guess again! We live in the Indianapolis area so we decided that Cathie should check out two auto dealers that were recommended to us by a number of people and advertise those claims of helping people with bad credit: DriveTime and J.D. Byrider.
My wifes first stop was the J.D.Byrider location on West 38th Street in Indy. They only had around twenty cars to choose from (give or take a few), but I guess that beggars cannot be choosers and having been pre-approved online for a vehicle we figured that we had nothing to lose by having Cathie start there. Our hope was that this would be our first and last stop, but that was not to be. With no explanation of why we had been approved for a car online and had to apply again in person, my wife filled out the paperwork and wait patiently for an answer. She was sure she would be approved since the person who recommended them to her had worst credit than we did and made less money.
After what seemed like forever Cathie was taken to see someone who confronted her in a less than kind way about her bad credit. Well, excuse us! I got very sick in 2006 and ever since then have not been able to work. Having been the primary bread winner, well, you get the idea. Catherine has done her best to make us for the shortfall of funds, but you can only do so much by yourself. None of this seemed to matter to the folks at J.D. Byrider who made my wife sit and listen to our entire rap sheet of bad credit before she finally had enough and asked if she was approved or not. The answer was not.
What really bothered my wife was the fact that the folks at J.D. Byrider seemed to have no interest in actually helping us get a car despite their online claim of helping good people who need credit and a promise to let their customers buy here and pay here. I guess they did not consider us good people and we both felt that the people we were dealing with had discriminated against us. Maybe they did not like the way we looked or were just having a bad day. Either way, my wife left that place crying and was certain she would not be getting a car that day.
With the knowledge that having a car would allow her to keep her present job or even get a much better one Cathie called me and told me her tale of woe asking if she should still try DriveTime? I was very upset at how she had been treated at J.D. Byrider and told her to give DriveTime a try. In the meantime I called J.D. Byrider and asked to speak to a manager. I was determined to discuss my wifes treatment at their hands. I ended up talking to a salesman who just happened to be the first person to answer the phone. He said that that there was no manager available that day. I tried explaining what happened and assured him that we were not going to take that kind of treatment laying down.
I guess it was no surprise that the salesman kept interrupting me and when I brought that to his attention he said I was funny because in his mind it was I who refused to give him a turn to speak. I tried to do just that, but all he did was say that he was not the one who had dealt with my wife when she was there. He quickly adapted a condescending attitude and showed no interest in apologizing for that happened to my wife even after I made it clear that her visit to their location had been the worst consumer experience of her entire life. Given all this it is no surprise that we left a less than stellar review of J.D. Byrider on Yelp! and emailed that review to the Byrider big wigs.
After my wife arrived at DriveTime she was taken to see the Sales Manager at their Lafayette Road location in Indy. She told him what happened at J.D. Byrider and he was shocked. Everyone at DriveTime went out of their way to calm her and tried their best to help get her through the process and to get her approved. The difference was night and day. DriveTime had a huge selection of cars and really seemed to be interested in helping us. The sales manager even spoke to me on the phone to assure me that he would do his best to help us which made me feel better as well. He did and they were kind enough to wave part of the down payment because she fell short by about one hundred dollars. Before long my wife drove off their lot with a beautiful, clean and well-maintained Saturn.
Our experience at J.D. Byrider certainly reinforced the notion that most of those ads that claim to help people with bad credit or in their case help good people get credit are bogus at best. Their attitude was unbelievable and I cannot imagine that anyone who went through what Catherine had to endure there would be happy about it or leave satisfied that they had made even the smallest effort to help us get approved for a car. By contrast,our experience with DriveTime proved that there are still some really good people out there in the world of Used Cars that honestly care about and try to help their potential customers. If you need a car and live in the Indy area, visit DriveTime on Lafayette, ask for the Sales Manager and tell him that Cathie sent you!
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